Cookie Policy
Effective date: April 10, 2026
1. Introduction
This Cookie Policy explains how Delight International Facilities Management LLC ("Delight IFM", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at delightifm.com.
This policy should be read alongside our Privacy Policy, which provides detailed information about how we collect and process your personal data. We process data collected through cookies in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL").
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to website owners.
Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a service used by the website, such as an analytics tool). Cookies can also be classified by their duration:
- Session cookies: Temporary cookies that are deleted when you close your browser.
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them manually.
3. Types of Cookies We Use
Our website uses the following categories of cookies:
| Category | Cookie Name | Purpose | Duration | Type |
|---|---|---|---|---|
| Strictly Necessary | __cf_bm | Cloudflare bot management: protects the website from malicious traffic and ensures security. | 30 minutes | Third-party |
| Strictly Necessary | cf_clearance | Cloudflare security clearance: verifies that a visitor has passed a security challenge. | 30 minutes | Third-party |
| Strictly Necessary | session_id | Maintains your session while browsing the website, enabling page navigation and form submissions. | Session | First-party |
| Analytics | _ga | Google Analytics: distinguishes unique visitors and tracks website usage patterns in anonymised form. | 2 years | Third-party |
| Analytics | _ga_* | Google Analytics 4: maintains session state and collects anonymised data about page views, traffic sources, and user behaviour. | 2 years | Third-party |
| Functional | lang_pref | Remembers your language preference (English or Arabic) across visits. | 1 year | First-party |
| Functional | cookie_consent | Records your cookie consent preferences so you are not asked to accept cookies on every visit. | 1 year | First-party |
We do not use advertising cookies or third-party tracking cookies for targeted advertising purposes.
4. Legal Basis for Using Cookies
- Strictly necessary cookies: These are essential for the website to function and do not require your consent under the PDPL. They are activated automatically when you access our website.
- Analytics and functional cookies: These are placed only with your consent. You may grant or withdraw consent at any time using the methods described in Section 5 below.
5. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, accept all cookies, or be notified when a cookie is set. The following links provide guidance for commonly used browsers:
- Google Chrome: Settings > Privacy and security > Cookies
- Mozilla Firefox: Settings > Privacy & Security
- Safari: Preferences > Privacy
- Microsoft Edge: Settings > Privacy, search, and services
Please note that blocking all cookies may affect the functionality of our website and your browsing experience.
5.2 Google Analytics Opt-Out
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. This prevents Google Analytics from collecting data about your visits.
5.3 Cookie Consent Banner
When you first visit our website, a cookie consent banner will be displayed, allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer.
6. Similar Technologies
In addition to cookies, our website may use the following similar technologies:
- Local storage: Used to store preferences and improve site performance. Unlike cookies, local storage data is not sent to the server with each request.
- Pixel tags (web beacons): Small, transparent images used in emails to track whether an email has been opened. You can disable these by adjusting your email client settings to block images.
7. Data Retention
Data collected through cookies is retained in accordance with the retention periods specified in the table in Section 3 above. Analytics data is retained for a maximum of 26 months in Google Analytics, after which it is automatically anonymised. Cookie consent records are retained for the duration of the consent plus 1 year after withdrawal.
8. International Data Transfers
Some cookies are set by third-party services (such as Google Analytics and Cloudflare) whose servers may be located outside the UAE. Where personal data collected through cookies is transferred internationally, we ensure that appropriate safeguards are in place as required by the PDPL, including data processing agreements with these providers. For further information, please refer to Section 6 of our Privacy Policy.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the technologies on our website, or applicable legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page and reset the cookie consent banner so you can review and update your preferences.
10. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact us:
Delight International Facilities Management LLC
Email: [email protected]
Toll Free: 800 3436
Abu Dhabi: 02 690 2800
Dubai: 04 821 9119
Abu Dhabi Office: PO Box: 92969, Delight Building, Plot 6 - Bldg.No:76 - 6th St - Musaffah - M13 - Abu Dhabi, Abu Dhabi, UAE
Dubai Office: P.O. Box: 123913, AWS Building - 125 - 1 First floor - Jebel Ali Industrial Area - Dubai, Dubai, UAE