Privacy Policy

1. Introduction

Delight International Facilities Management LLC ("Delight IFM", "Company", "we", "us", or "our"), a company registered and operating in the United Arab Emirates with offices in Abu Dhabi and Dubai, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at delightifm.com, contact us through any communication channel, or engage our facility management services. This policy applies to all individuals who interact with Delight IFM, including clients, prospective clients, website visitors, job applicants, and suppliers.

We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its implementing regulations, as well as any applicable free zone data protection regulations.

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1 Information You Provide Directly

• Identity data: Full name, job title, and company name.
• Contact data: Email address, telephone number, WhatsApp number, physical address, and PO Box.
• Service request data: Property type, location, description of the service required, preferred schedule, budget information, and any photographs or documents you submit.
• Contractual data: Signed agreements, work orders, payment details, and invoicing information.
• Employment data: Information provided by job applicants including CV, qualifications, work history, references, and Emirates ID or visa details (processed separately under our Recruitment Privacy Notice).
• Feedback data: Reviews, ratings, survey responses, and complaints.

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data: Pages viewed, time spent on pages, click paths, referring URLs, and search terms used on our site.
• Cookie data: Information collected through cookies and similar tracking technologies (see Section 8 below).

3.3 Information from Third Parties

• Referral data: Information received from business partners, property managers, or other clients who refer you to our services.
• Public data: Information available from public sources such as commercial registers, professional networking platforms, or industry directories.

4. How and Why We Use Your Data

We process your personal data only where we have a lawful basis to do so under the PDPL. The table below summarises our purposes and their corresponding legal bases:

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, only to the extent necessary:

• Service delivery partners: Subcontractors, specialist technicians, and suppliers who assist us in delivering specific services (e.g., pest control treatments, fire safety inspections, or specialised cleaning). These partners are contractually bound to protect your data.
• Technology providers: Hosting services (Cloudflare), analytics platforms (Google Analytics), communication tools (WhatsApp Business), and our customer relationship management system.
• Professional advisors: Legal counsel, auditors, and insurance providers as required.
• Regulatory authorities: Government bodies, law enforcement, or regulatory authorities in the UAE where required by law or in response to a valid legal request.

6. International Data Transfers

Some of our technology providers operate servers outside the UAE. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place as required by the PDPL, including data processing agreements with adequate security commitments. We only transfer data to jurisdictions that provide an adequate level of data protection or where we have implemented additional contractual protections.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

• Client service records and contracts: 7 years from the end of the contractual relationship (in line with UAE commercial record-keeping requirements).
• Quotations and enquiries (not converted to contracts): 2 years.
• Marketing consent records: Duration of consent plus 1 year after withdrawal.
• Website analytics data: 26 months (anonymised thereafter).
• Job application data: 1 year from the date of application (or longer with the applicant's consent).
• Financial and invoicing records: 7 years as required by UAE tax and commercial regulations.

When data is no longer needed, it is securely deleted or irreversibly anonymised.

8. Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Strictly necessary cookies: Required for the website to function (e.g., session management, security). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These cookies collect anonymised data about page visits, traffic sources, and user behaviour.
• Functional cookies: Remember your preferences, such as language or region, to provide a personalised experience.

We do not use advertising or third-party tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted via our website.
• Access controls and role-based permissions for staff handling personal data.
• Regular security assessments and vulnerability testing.
• Secure, encrypted storage of sensitive data.
• Staff training on data protection and information security best practices.
• Incident response procedures for identifying and managing data breaches.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

10. Your Rights Under the PDPL

Under the UAE Personal Data Protection Law, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing: Request that we limit the processing of your data in certain circumstances.
• Right to data portability: Request transfer of your data in a structured, commonly used format where technically feasible.
• Right to object: Object to the processing of your data where processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: File a complaint with the UAE Data Office if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective date" at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your data is handled, please contact us: